reality chepar

This past few days, naging parang isang reality show ang takbo ng account namin. Hindi ko naman sinasabing wala kami sa "reality." It's just how the way things went on for the past few weeks. Very dramatic.

Which reminds me tuloy na Sprint-WLNP is turning another year old. Parang isang season na naman nga ang papasok. Season 3. To cap the new season off, a Luau-inspired night will be held on November 23rd (I might as well not use "luau party" dahil "luau" is the Hawaiian term for party). Buti na lang mababait ang clients; wala na ngang pasok sa Thursday dahil Turkey, er, Thanksgiving Day, anniversary pa namin.

Pambihira rin naman ang naging mga pangyayari towards the Season 2 finale. Ang season finale: team reshuffle. But the turn of events... whew!

Naalala ko pa, it was June 2006. Decision month sa Wave 11 kung mare-regular kami o hindi. Dahil sa sunud-sunod kong absent at naka-ambang resignation at the end of the month, akala ko hindi na ako pipirma. Well, Allan has just been very patient to his agents lang, partikular na sa akin at that time. Umabot pa daw ako sa debate with the Senior Team Lead and the Operations Manager, dahil ayaw daw nilang ma-convert ang status ko to regular. Gusto ko na siyang kalimutan dahil super tagal na nun, but allow me this one chance in my life na magmayabang: when I said " I'm so up for the challenge. Watch me." that time, paki-check na lang ang September-October score card ko. In a span of a month, na-shift ko ang 88% in September to 97% in October. OK, tama na ang pagyayabang, mahirap na maging Jeffrey.

Obviously, I retracted my resignation and stayed. Tumibay ang team namin. Na-regular 'yung Wave 12 agents namin, sina Dave at Jenny. Nadagdagan kami from Wave 13 (Rouselle) and 14 (Kath, Mary Kat, and Preciosa). Isasama ko na rin na pregnant na si Chinky. Hehehehe! Then super saya na ng Manaipoe. Hehehehe! Then, the season ender or the last quarter...

• Nagkaroon ng opening for 3 new supervisors. Na-promote as Operations Manager sa Bacolod si STL Gilyn, so may isang TL na mapo-promote as Senior TL, then 3 new teams will absorb the new Wave 16 agents. Nasaan ang Wave 15? Nasa Written Correspondence. From our team, nag-apply sina Gelo, Tine, Sean, at Ged.
• Nauso ang team building ng mga team. Nag-team building kami sa Guiguinto, Bulacan. Which I think I'll discuss on a later entry.
• Dahil masaya ang unang team building, nagplano kami ng pangalawa. Hehehe! Pero sa sobrang saya namin, pinalungkot kami ng balitang magkakaroon ng reshuffle. The more we felt the need to have a team building again, kahit bubuwagin na nga ang team namin...
• Gelo (and Sean?) made it to the Final Six na pagpipilian for promotion. Akala ng mga nag-apply, wala nang interview and everything will be based on the exams. Pero hindi. Eventually, for some odd reasons, Gelo didn't make it. For one, the heartbreak was shared by the whole team. I, personally, expected that he's a sure win. I was hoping nga na next reshuffle season e kung hindi kay Allan ulit, kay Gelo or kay Tine ako mapunta. Kung alam niyo lang kung sino ang palaging kinukulit ng mga bagong agents for supv calls. Kung alam niyo lang kung sino ang palaging naka-Aux 2 for floor support. I just thought it's time for their efforts to be recognized. What better way to recognize it than to be promoted, right? Nakakalungkot lang talaga 'yun, lalo pa't it was his second time to apply.
• Nadagdagan kami ng Wave 16 agents. Sina Lowla, Ronnie, Angelik, Louise, Christian, Bernard, at Jigs. At plantsado na ang Manaipoe Team Building Part 2.
• First stop, Friday aftenoon, nasa Eat Bulaga kami. Nasabon ako ng buong team dahil 1 hour akong late (sabi ko nga hindi 100% natupad ang New Year's Resolution e). Pero nung nag-start na ang show, ha! Parang walang nangyari. Hehehehe! Bati-bati lahat. To compensate tuloy, I have to give Allan, Kath, and Jenny a Starbucks beverage each. Para talagang nakalimutan ni Allan 'yung atraso ko sa kanya dahil sa Bulaga Invasion namin kasi nagtaka siya kung bakit ko siya dinalhan (kung alam mo lang Allan, akin dapat 'yun Caramel Frappe na yan...). And, as if ginagantihan ako ng tadhana for being late, walang ni isang tanungin ko ang nakakita sa akin sa TV. Grar!!!
• Next stop, Sunday afternoon. Sa Bulacan ulit. Sa may Luntiang Paraiso. Parang sa Guiguinto din yata. Eion... masaya, pero nagka-shortage ng food at drinks. Aminado si Allan, nag-abono siya. Hahaha! Salamat sa Unleaded na tinuro ni Sean (mix of Red Horse, gin, and pineapple juice). Na hindi umepekto sa akin. Tumataas na yata ulit ang alcohol threshold ko. Or kapag frustrated ka lang sa buhay?
• The following week, napakilala na ang mga bagong promote: sina Archfil, Apcarl, at Selina. Congrats mga bagong TL! Naks...! I know for a fact na tadtad ng kontrobersya 'yang promotion na 'yan, pero guys, it won't be given to you if you don't deserve it right? Yez..!
• Nagbunutan na rin sila para sa mga bagong team. Sina Ged, Kath, Jerome, at (may isa pa, nakalimutan ko) lang ang natira kay Allan. Sina Jenny at Dave, at Sean, kay Apcarl. Sina Mary at Chinky, kay Archfil. Si Rouselle, kay Fran. Si Tine at Gelo, kay TL Kiko. Si Preciosa at Mhon, kay TL Selina. Si Mela, kay TL Ben. At ako, walang kasamang nalipat kay TL Nenejoy. OK naman, coolness din ang bago kong TL. Yebah! And it's as if pinaparusahan pa rin ako for being late sa Bulaga, 2am ang shift na napunta sa akin. On a lighter note, salo lahat ng holiday pay, kumpleto ko pa ang Primetime, ka-team ko pa si Cherry na super miss ko nang makasama. Yehey! Apir Cherry!

Eion, everything is fixed, we're now down to the season's final week. And looking forward to the Luau event. After all these, na-realize ko how fast things come and go. I've heard from a friend na mauuso na naman daw ang resignations, mostly coming from the tenured ones na 3 years na rin sa Teletech. Naisip ko, who's next in line di ba? Ako, hindi ko pa rin yata alam kung anong mangyayari sa akin sa trabahong iyan. All I know is I'm doing it to support myself. By the time na nakabalik na ako sa school, somehow fulfilled and satisfied, saka ko na siguro maiisip if I should take a nocth higher sa "career" na 'to.

By the way, congrats to Chris, who made it to their Product Specific Training sa E-performax. Good luck chong. Putangina, itigil niyo nga 'yan! Hehehehe! Kaya ka pala may memo... I still can't believe pinatulan mo ang call center industry. Just the same, I'm proud of you. Galeng!