first day flunk???

Hindi naman siguro... And huwag naman sana...

It's my first time to take calls last night. (Do I need to explain? Hehehe... it's not virtually my first time to take calls... pero for Teletech it is.) And personally, it was a not-that-good call. Even though Gwen (who coached me) told me it is a good call and my conversational skills are lovable and an asset daw (nyek! hindi rin!), still I'm not happy.

It was a simple call turned sup call. Customer was asking of his options since his item is on backorder. I gave him his option: ship to his address or pickup at another store. Out of the blue he just decided to cancel, tapos bigla na lang sinabi na "i'll do it (cancellation) with a supervisor..." Hayop na 'yun! Napikon ako kasi he was the type of customer who wouldn't believe CSRs and would rather talk to a TL or sup, kahit hindi naman necessary.

Pero actually hindi naman yun lang ang issue about last night. Towards the end of the shift, I felt so down. Ewan ko kung bakit. ang daming negative energies e. Nandyan 'yung maririnig mo din yung iba mong kasamahan na disappointed sa calls nila. Someone even cried of pressure. Nakakalungkot isipin na you really had fun during the training, plus the fact na a CSR's job shouldn't be terrifying, not even overwhelming or with pressure, tapos sa mock calls pa lang may mga ganyan na. Nakikita ko sa kanila yung naranasan ko during my very first time. Hello, it took me 3 nights bago maka-get over sa tension. 9PM 'yung shift ko, so by 8PM I have to leave the house, pero as early as 6PM grabe na yung nerbyos ko. Unfortunately, as much as I want to help them, only time and exposure could take their fears away. Hindi naman sa nagmamagaling ako dahil may experience na ako. Pero syempre I want to help them learn to take it easy. Kasi seeing them like that, as I have said, makes me feel down at some point.

Hindi lang 'yun ang problema ko talaga. There's this girl (OK Choi... now that's a real problem...) at work with whom I fell for. Thing is, I know for a fact na she won't like me. Another thing is, a lot of my peers (and pati trainer ko from ACE o accent) somehow don't want her for me, 'yung tipong maghanap na daw ako ng iba na mas deserving. And still another thing, may boyfriend na siya. Wait, there's more...! Her boyfriend happens to be my schoolmate/YFC facilitator way back in grade 6. (YFC siya, KFC naman ako - Kids for Christ). Ang nakakapikon kasi, ang alam ko silently in-love na ako sa isa kong classmate (Thomas... shaddapp!) na never ko rin namang naamin sa kanya. Tapos ngayon, ito naman, i fell for a girl na bukod sa may boyfriend na kakilala ko, e bata lang ang tingin sa akin. He even called me 'Baby Boy.' Ako daw kasi 'yung pinakabata sa class, tapos I look and act like a kid daw. Well, sorry for being sensitive, but it does hurt me a lot. Akala ko pa naman nagmamature na ako, and I'm ready to be in a relationship (read: serious) tapos 'yung girl na gusto ko, bata lang ang tingin sa akin? Nakakainsulto. Kaya ngayon everyday at work with her is like emotional torture. I see her, pero kasama boyfriend niya. If she's alone, I can't even open up an interesting topic. Everything's ruined... hindi ko alam if I could still find myself a serious relationship.

At hindi lang 'yun ang problema ko. Yes, we haven't stopped yet. Nasasangkot ngayon ang Wave 15-A (kami yun) sa isang kontrobersya. I don't want to ellaborate dahil I don't have the full facts yet, though I have both sides of the story already. What issue could be more complicating kapag pumasok na ang pera? Haaay... ngayon lahat ng hiniraman ng pera nung taong sangkot sa issue (who's name I won't drop just for respect) e kailangang mag-submit ng statement sa Human Resources. For future investigation. Nakakalungkot lang kasi it's supposed to be a personal issue na madadaan naman talaga sa maayos na usap. Ang hindi ko talaga maintindihan, bakit kailangang umabot sa HR... Pero dahil andyan na, I'm just hoping for the best, na sana lumabas 'yung totoo.

And with that note, I have to end this entry. Yup, pati kasi ako kailangang gumawa ng statement. Sorry kung puro rants lang ang nabasa niyo today. Well, if there's one more thing I loved about the previous shift (aside from Gwen's comments) e 'yun yung masikatan ng araw diretso sa mukha. Wow... I'm so back in the call center industry! I'm a vampire once more! Hehehehe! Sa Macapagal kasi makikita mo talagang sumikat ang araw (dagat kami dati remember...), kaya ang gaan sa feeling.

Kaya sana, gumaan na rin ang shift mamaya.